Return & Refund Policy

Last Updated: June 2026

At Reseller City BD, customer satisfaction is our top priority. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return or exchange if:

  • You receive a damaged product.

  • You receive a defective item.

  • You receive the wrong product or wrong size.

  • The product received is significantly different from the product ordered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Include all original tags, packaging, and accessories.

  • Be reported within 24 hours of receiving the product.

Non-Returnable Items

Returns or exchanges will not be accepted in the following cases:

  • Products damaged due to customer misuse.

  • Products that have been used, washed, altered, or damaged after delivery.

  • Return requests made after the specified return period.

  • Products without original packaging or tags.

Exchange Policy

If you receive a defective, damaged, or incorrect product, we will arrange an exchange after verification.

Customers may be required to provide:

  • Order number

  • Product photos

  • Description of the issue

Once approved, our team will guide you through the exchange process.

Refund Policy

Refunds may be issued in the following situations:

  • The ordered product is unavailable after payment has been completed.

  • An exchange cannot be arranged for a verified issue.

  • The order is canceled and qualifies for a refund under our policy.

Approved refunds will be processed through the original payment method or another mutually agreed method.

Refund processing times may vary depending on the payment provider and banking system.

Order Cancellation

Orders may be canceled before shipment.

If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it may no longer be eligible for cancellation.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), return shipping costs may be covered by Reseller City BD.

  • For other approved returns, customers may be responsible for return shipping charges.

Inspection and Approval

All returned items are inspected upon receipt. We reserve the right to approve or reject a return request based on the condition of the product and compliance with this policy.

Contact Us

For return, exchange, or refund requests, please contact us:

Reseller City BD
📍 Mirpur-1, Road-10, Block-D, Dhaka, Bangladesh
📞 +8801806102986
📧 resellercity24@gmail.com

Our customer support team will be happy to assist you and resolve any issues as quickly as possible.

Thank you for shopping with Reseller City BD. We appreciate your trust and support.