Frequently Asked Questions (FAQs)

1. What products do you sell?

Reseller City BD specializes in men’s fashion products, including shirts, T-shirts, sleeveless shirts, pants, and other clothing items. We regularly update our collection with new and trendy products.

2. How can I place an order?

You can place an order directly through our website by selecting your desired product, adding it to the cart, and completing the checkout process. You may also contact us for assistance if needed.

3. What are the delivery charges?

  • Inside Dhaka: ৳70

  • Outside Dhaka: ৳130

Delivery charges are added to your order total during checkout.

4. How long does delivery take?

  • Inside Dhaka: Usually 1-3 business days.

  • Outside Dhaka: Usually 2-5 business days.

Delivery times may vary depending on location and courier availability.

5. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • bKash

  • Nagad

  • Bank Transfer (if applicable)

Available payment options will be displayed during checkout.

6. Can I cancel my order?

Yes. Orders can be canceled before they are shipped. Please contact our customer support team as soon as possible if you wish to cancel an order.

7. Do you offer returns or exchanges?

Yes. If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your order. Our team will review the issue and provide an appropriate solution.

8. What should I do if I receive the wrong product?

If you receive an incorrect item, please contact us immediately with your order number and product photos. We will arrange a replacement after verification.

9. How can I track my order?

Once your order is shipped, our support team can help you track its delivery status. You may contact us through phone or email for updates.

10. Are the product images accurate?

We strive to display product images as accurately as possible. However, slight differences in color may occur due to lighting conditions and screen settings.

11. Do you deliver nationwide?

Yes, we deliver products to customers throughout Bangladesh.

12. How can I contact customer support?

Phone: +8801806102986
Email: resellercity24@gmail.com

Our team is always ready to assist you with any questions or concerns.

13. Is my personal information secure?

Yes. We respect your privacy and take reasonable measures to protect your personal information. Customer data is used only for order processing and customer service purposes.

14. What if I have additional questions?

If you have any questions not covered in this FAQ section, please feel free to contact us. We will be happy to assist you.

Customer Support Contact:
📞 +8801806102986
📧 resellercity24@gmail.com
📍 Mirpur-1, Road-10, Block-D, Dhaka, Bangladesh